Clear answers about shipping, returns, refunds, warranty, and repairs.
Orders & Shipping
Orders are normally processed within 3 business days after payment has been verified. Business days are Monday to Friday, excluding weekends and public holidays.
Estimated total delivery time is approximately 7–15 business days, including up to 3 business days for processing and 5–12 business days for transit. Delivery times may vary due to customs clearance, public holidays, weather, or carrier delays.
We ship via YunExpress for international orders (which partners with your local postal and delivery services for final delivery) and via UPS or USPS for orders dispatched directly from our U.S. warehouse. The carrier and dispatch location are determined by inventory availability, package weight, and your delivery destination.
Yes. Free standard shipping applies to most destinations. Some remote areas may require an additional surcharge; we'll inform you of any applicable surcharge before the order is processed.
We ship worldwide, except to destinations restricted by U.S. sanctions and export law, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
International orders may be subject to import duties, taxes, or customs fees charged by local authorities. These fees are the responsibility of the recipient.
Once the order ships, you'll receive a confirmation email with the tracking number and carrier details. Tracking information may take a few days to become active on the carrier's website.
Tracking information may take a few days after shipment to become active. Delivery may also be affected by customs clearance, holidays, weather, or carrier delays.
If you haven't received a shipping confirmation email within 10 days of placing your order, contact support so we can check the order status.
Contact support so we can investigate with the carrier. We're not responsible for packages stolen after a confirmed delivery, so we recommend shipping to a secure location.
Before the order ships, address changes can be made at no charge — contact us as soon as possible. After the package has shipped, the address cannot be changed while it is in transit.
We try to deliver all items together, but products may ship via different carriers or from different locations. In that case, items may arrive separately, and you'll receive a shipment notification for each package.
Returns & Refunds
For products purchased on the official BleeqUp website, you may request a return and refund within 30 calendar days from the purchase date, or from the delivery date if that is later, with valid proof of purchase.
Yes, but only if the request is made within 30 calendar days and the product is unused, undamaged, in intact packaging, and does not affect resale. In this case, the return shipping cost is borne by the customer.
The product should be unused, undamaged in appearance, with intact packaging, and should not affect resale. The complete set — original packaging, accessories, gifts, and valid proof of purchase — should be returned.
For non-quality-related returns, the customer pays the return shipping cost. If the product has a manufacturing defect and qualifies for return, we cover the return shipping cost.
The return policy requires the original packaging and all accessories and gifts to be returned. Products, packaging, accessories, gifts, or user manuals that are not intact or complete may not be eligible for return.
For eligible defective products, the original purchase price is refunded within 30 calendar days after we receive the returned product.
For products purchased from official online stores on platforms such as Amazon or AliExpress, refer to the platform's return and refund policy or contact the seller directly. For other authorized sales channels, contact the seller for return and refund terms.
Yes. If the refunded product was purchased as part of a bundle discount, we reserve the right to cancel such discounts by deduction or revocation during the refund process.
A return may be rejected if valid proof of purchase is missing, the request is made after 30 calendar days, the product or packaging is incomplete, the product was damaged by misuse or unauthorized modification, or the returned item is not shipped within 7 calendar days after return confirmation.
Customers who have used the product within 30 days of receipt are not eligible for a return without valid reasons, unless the product itself has defects or issues.
Warranty & Repairs
BleeqUp products come with a 1-year limited warranty. The warranty covers eligible manufacturing defects for BleeqUp Ranger, Power Plus, and Bluetooth Controller.
No. Lenses are not covered by the warranty.
The warranty begins from the purchase date shown on valid proof of purchase, or the delivery date if the delivery date is later.
When contacting us, include your order number, model number or SKU, serial number, a video if available, app version if required, and a brief description of the issue.
Contact support or an authorized dealer or retailer. If the product is covered and the quality issue is verified, you may apply for warranty service.
If a covered product is defective and still under warranty, we will repair or replace it at no cost to you.
For warranty claims made within the first year and with valid proof of purchase, we cover both inbound and outbound shipping costs.
The warranty does not cover lenses, unauthorized disassembly or repairs, accidents, negligence, normal wear and tear, improper use, improper maintenance or storage, or products purchased from unauthorized sellers.
No. The warranty applies only to products purchased directly from BleeqUp or authorized resellers.
Products or parts found defective after the warranty period are not eligible for free warranty service. Paid repair may be available, and you may be responsible for repair fees, parts costs, and shipping fees.
Contact us by email at support@bleequp.com or via WhatsApp at +1 (888) 371-1777.
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